Patient Guide
How your telehealth visit works
A simple, secure video appointment with your provider — from wherever you are in Idaho.
Before your visit
What to have ready
A device with camera & mic
Smartphone, tablet, or computer.
A stable internet connection
Wi-Fi or cellular data.
A quiet, private space
Somewhere you can speak freely.
Your medications & pharmacy
Names, doses, and pharmacy location.
Questions & recent updates
Symptoms, side effects, anything new.
Be located in Idaho
Or another state where we're licensed.
Joining your visit
Five easy steps
Watch for your link
Before your appointment you'll get a secure video link by email or text.
Click to join
A few minutes early, tap the link. It opens in your browser — no app to download.
Allow camera & microphone
Tap “Allow” so your provider can see and hear you.
Wait in the virtual waiting room
Your provider will admit you at your appointment time.
Meet with your provider
Talk just as you would in person. That's it.
During your visit
- Review how you've been doing
- Discuss treatment & medications
- Ask questions — this is your time
- Build a plan together
After your visit
- Prescriptions sent to your pharmacy
- Follow-up scheduled as needed
- Message us through the portal
- Statements available on request
Trouble connecting?
Refresh the link or check your connection. Still stuck? Message us through the portal and we'll help — or switch to a phone visit.